| Posted By | Comments | Date |
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| Picard | The service desk is located well away from the sales desk so no potential customers can hear the screams of frustrated customers. Need I say more. | 22nd Sep 2007 09:47:05 |
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| Ron | I concur with Picard on this one - will never buy anything from this place again. There are better shops out there! | 12th Oct 2007 08:41:00 |
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| Tim | For sure could not agree more with you guys, Ossy park, Cannington and Rockingham are the worst will never buy anything from these guys again | 12th Oct 2007 04:31:05 |
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| Tony | Their phones are ringing off the hook and there is no one to serve the customers waiting at the front desk. Despite that, a kind gentleman offered me a discounted price for waited so long. | 22nd Feb 2008 11:53:01 |
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| eddie | Last time I was in the shop, couldn't get any staff to assist, so walked out with nothing in the end, as I had lost patience.
The time before that, it took ages to get assistance, then another long wait to pay, then another wait in the garage next door to hand the receipt to the store guy, then another wait while he complains he cant find it... | 2nd Mar 2008 04:43:44 |
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| chromis | Swapping parts for ones you didnt want without calling and asking if that is ok...Just isnt on.... | 11th Mar 2008 01:55:07 |
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| paul | The service in this store is just so crap .have visited it twice over the last fewyears hoping that something had changrd .I was mistaken ,visited with my partner and willing to buy a desktop and laptop .However the four staff in the store where too busy gassbaging to each other ,in between them serving 1 customer and languishing on the desks .Waited twenty minutes for assistance and i thought Bunnings was bad !These idiots should fuck off and work for a circus .Joondallup however was much better . | 1st Apr 2008 01:09:11 |
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| Arkady Renko | These guys are brilliant for prices, and provided you know what you want I found them quick and easy to deal with. In addition, if you go in with a good level of understanding and outline any faults that have occurred with hardware, they are quick to replace for you. However I would -not- recommend them for the IT hobbyist or home user, as they do not have the time or the inclimation to help users who do not understand computer basics.
Summary: Great place if you know exactly what you want, and have a good level of technical understanding (great prices). However if you want help, don't quite know what you want, or are looking for advice visit a smaller store who are eager for your business. | 4th Apr 2008 08:12:19 |
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| Mark | I understand both sides of the coin. John like many in his position try to undercut the other guy so they get the sale - It has become so crazy that for many in the business their lively hood depends purely on volume. But it is no excuse for poor customer service - I sometimes get the feeling its abit of oldstyle chinese (been to china alot of people are super nice and there are a number who are super rude(But I love China in general)) what is expected here is courtesy and politeness & at the end of the day customers will vote with their feet. Thats just the pure fact, let the people decide who survives and who doesn't. | 20th Oct 2009 09:05:22 |
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| tim | chromis oh i agree with you i orded a video card of them , rang the day befor time around 3 pm was told the card would be in the shop next day around 3pm so i travel to the cannington shop to be told it wasnt going to be their this was at 4pm next day and was offered another video card , some cheaper one that i didnt want , austins computors are the worst stores in perth,,, then i wanted a case i had orded wife went to pick it up they gave her a total different one when i got home i said what the fuck is this @@@so i hop in the car take s it back and informed by the staff they gave her that one cause mine wasnt their ,,,what a joke mine was still comeing the list goes on and on i wont shop at austin any more all the staff cant fucking talk english none helpfull and just plain rude if this is how they service people god help them tim | 25th Jun 2008 09:10:52 |
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| Tristan | Austin is NOT the type of shop that you go to to find out what you want. If you want service, go to Harvey Norman. My advice would be to research to find out what you want first then look on the net or use the phone to find the best price. If Austin have it in stock, and at the best price, order online and simply pick it up. Go in there expecting service or stock on display and your going to be disappointed. | 18th Jul 2008 04:32:28 |
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| Ryan (Site Admin) | I agree with Tristan and Arkady. In my experience Austin have the best range of components and generally the lowest prices. The one time I bought a faulty item, they replaced it on the spot.. so they are not always bad service-wise. If you are not a computer tech yourself, possibly try Trinix, Navada or Bentech, I have heard good things about these people. Alternatively try the Dell website and pay extra for the support contract. | 26th Sep 2008 01:11:00 |
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| Ben Dover | Austin has good prices and lots of components but everytime i tried to call them the line was busy so eventually i went down to the store get a quote and order my gaming computer and when i went in there i had to wait a while for service but when i got my pc i was supposed to have a 9800GTX instead i got a 9800GX2 :) and when i got a virus they fixed for free instead of making me pay $100. When i build my next pc im going straight to them. | 13th Oct 2008 01:04:34 |
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| Pee doff | If your after quality equipment and customer service then stay away from the there HQ, Lousy slow assistance, wrong items and even price, goods ordered take weeks to arrive if at all, lack of respect for items just thrown about warehouse no wonder they are faulty! Your allways WRONG never right when returning faulty goods, Over (7) weeks for a mainboard to be returned from service and then no explanation as to what was wrong!
So forget this mob unless this is how they intend on getting there name around. | 22nd Oct 2008 03:13:29 |
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| Guy Wuillemin | I've been working in IT for over 10 years and this place has to be the worst place I've seen so far. Heres why... I purchased a motherboard ..got it home and it was covered in dust .. so it was a used motherboard .. I didn't have time to return it so I've got it running in my machine.... I needed to return some RAM ... so i brought it in to them ... they still have it ... that was about 8 months ago .. I never got a call back .... I suggested to a friend to get them to build his media center PC ... he bought the top of the line TV tuner ... they put in the mid range crap! .... and sold an out of date version of MCE!! ... I've walked out of the store because they don't understand what a line is ... when your at the front of the line you should get servered .. right ... you know ... FIFO ... nope ... these guys are random access!! ... terrible service ... I don't know how many times I've waited in the garage ..(again .. no line!!) ... only to have the guy come back and take one persons order ... when your there and you only have one part to pickup one would think that they could be a little more efficient ... not these guys .... as you can see ... my suggestion is to not go to this store!! ... DO NOT GO TO THIS STORE!!! | 31st Oct 2008 09:01:46 |
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| Steve | Austin's in-store service can be slow because they're very busy. They're very busy because their prices are low & people keep buying from them. If you want to avoid the queue buy & pay online. Print the receipt & take it direct to the pickup window next door (it looks like a garage). That way you avoid the wait in the main store. Online's usually a couple dollars cheaper too.
They've offered advice before but I tend not to seek it out because I've done my research before I go in there. Its not the kind of place you go to if you need lots of advice. You have to know what you want. That's why buying online is a good idea, even if you want to pickup your parts in person.
Also, only buy items they have in stock. Thats the same with any computer store. You can't blame these guys for a slow supplier. If you check their website, they always list the stock status & I've always found it to be accurate. | 27th Nov 2008 06:16:37 |
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| John Weng | You People don't Understand, the Computer Industry works on 2-3% margain. you cant get good service with such a low profit. John Weng (Austin Managing Director) | 8th May 2009 03:45:48 |
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| Alex | One of the most unprofessional computer store in the country | 11th May 2009 10:40:54 |
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| Dan | 2%-3% my arse. That just doesnt make and business sense.. nor would it pay wages or overheads. Almost all sales and retail stores base there prices on a 25 - 30% margin. Plus I bet Austins have a certain buying power and can buy bulk and have good discount structures with suppliers.. seriously.. the shit is cheap to produce. | 8th Jun 2009 07:51:34 |
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| Graham | Ordered some equipment from an eastern states company arrived within 3 days. Needed some more so I thought lets support the WA economy so ordered from here. 9days later nothing even though post arrives daily from perth. Amazing how an organisation can deteriorate to such alow level of pride and efficiency so that it resembles an email rip off scam rather than a bona fide company. When a culture gets this lazy and corrupt it is best to sack the lot of them and start again. PS I did read out a couple of the early negative comments to the guy on the phone before he hungup on me.
kind regards,
Graham | 19th Jun 2009 02:16:30 |
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| TooMz | rofl at dumb sob's who think computer stores should babysit people who have no idea . You pay more at dell or harvey norman because you have the support and people guide you . The rest of us who no a little or who put a little effort in to find what we want get a slightly better price . Do the work or stfu and pay more ! nuff said . | 13th Oct 2009 10:37:36 |
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| Disappointed | I am amazed that the owner of a business would come online here and say that you need to have a higher profit margin to provide good customer service??? even if you were selling at cost- if you want someone to be a return customer you get staff who can treat them with respect- then when they come back and you need to charge them labour- thats when you make your money. really disappointing!!! | 9th Aug 2009 07:53:39 |
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| Norm | I waited over an hour from arriving at the osborne park store to leaving with what I had ordered, they are ridiculously unorganised and can't even speak english. The guy went back about 4 or 5 times to see if he could find the stock, all I ordered was a motherboard and a cpu. I ordered it from there because it was cheap, next time I'm going to go somewhere else, even the cost difference isn't worth the hastle of their terrible terrible service. | 24th Aug 2009 10:43:57 |
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| tim | to John Weng.s remark ,,what a load of crap that remark was ,,,honest what a load of crap john no one works on that margin ,most stores work on a 30% profit any one can see how much profit u make , just check your computors on how much you make ,,100% even more with the buying power you have ,John Weng you could have a great store if you wanted ? we demand service and ,if you give good service we sall keep comeing back to your store , makes sence doesnt it your stock levels arent great no more , , why ? just doesnt make sence no more ,,,, | 10th Sep 2009 05:46:39 |
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| Axel | they have some good prices. although they make you wait at least 15 minutes in the dispatch area., while they take there sweet time.. grrrrrrrr | 3rd Dec 2009 04:14:32 |
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| Alan | Been there twice in as many days waited and waited not one person even looked at me yet alone serve me. they lost a full office worth of sales. Crap | 14th Dec 2009 10:18:25 |
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| ken | Never again, very dissapointed with sales and after sales support team. | 15th Dec 2009 09:47:01 |
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| Captain Cuccumber | Wish me luck, I'm going to give Austin a try... | 23rd Dec 2009 03:51:00 |
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| GT 220 :D | I bought a ECS GT220 2 days ago. I waited in line for about 10 min. They are sort of slow workers. I asked about a million questions, they guy answered all of them. I'm happy with the price of $80 for a GT220 :) It's just a bit retarded when you buy your product they don't give it to you, you have to go next store and ask for the product, but it's all worth it at the end :)
Store Rating: 4.5/5 Very Happy | 10th Jan 2010 05:36:14 |
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| Austin | John Weng is obviously not the owner. The owner is John Huang. His remark is not completely a load of crap some components such as CPU's and RAM do sit on 3-5% GP while other components such as accessories can be as much as 30-50% GP. | 14th Jan 2010 02:11:31 |
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| ye | good luck mr cucumber | 10th Feb 2010 11:49:34 |
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| Sean | Have not dealt with the northern suburbs shops but the one in Cannington, although slowish dependant on how many people are in there and/or how hot the phones are running are pretty good service wise imho. Have to agree though, if you have a semblance of computer tech knowledge life is much much easier. Never had a problem with them and still use them on a regular basis. Additionally, working in a retail stores myself (not computer obviously) over the last 20 odd years, no business can survive on 2-3%GP. Most retail stores work at an average of 42% GP with differing products selling over the counter for +/- this margin. | 17th Feb 2010 10:45:20 |
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| Karim | Steve (28 Nov 2008) gets it exactly right. Austin are one of the cheapest PC stores in the country (regularly in first few on staticice.com.au) and definitely one of the cheapest in Perth, becuase they operate as a low overhead, low margin business which is fine by me. I've been there a couple of dozen times and spent thousands of dollars in total - but I always use the web page, select items which are IN STOCK, pay, print the receipt and go and pick it up from the despatch counter. Like many say, if you want to talk and get advice and all those extra services, be prepared to pay higher prices at another store. You cant have it both ways.
And I'm pretty sure John Weng would have been talking about his Net Profit Margin, not his Gross Profit Margin which probably is still 20% but minus usual business overheads of staff, rent, cost of carrying stock etc gives you a NPM of more like 2-3%. | 20th Feb 2010 09:12:26 |
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| Lao Weng | Weng and Huang are the same Chinese character. In my experience (as an old man) Austin's Bibra Lake store behind Adventureworld is not too bad. Better than Ossie Park, about one half of the staff there are polite and helpful, the other half merely openly contemptuous and downright rude...if there is even a hint of crowding, the staff get impatient...but this old codger's hide is thick. I reckon, get your system or mobo etc at other stores and only go to Austin for bits and pieces on the cheap, after you've done the research, and never ever go to the Ossie Park store. John Huang/Weng's response is diappointing and confirms everyone's doubts. Must be the staff are not so well paid, ...right, John?
-Regards, The Old Man. | 22nd May 2010 07:49:51 |
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| Nick | There are many shonky computer stores that sell at close to cost - and yes, they are making nothing and yet staying in business how ??
Start thinking about something illegal, like tax evasion or money laundering and you see how profit is made. I know of several that don't even pay superannuation to their employees and pay well under award wages.
I am not suggesting this is Austin, but is an answer to some of the previous comments.
I also believe that these shonky computer companies with cost and below prices need to be investigated by the authorities as if it keeps up the industry will be run by the illegals ! | 10th Jun 2010 05:46:30 |
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| Aaron | Austin computers is hopeless. took 8 weeks to replace harddrive. when they said it would take 3 weeks! not good enough austin! | 26th Jul 2010 08:59:27 |
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| Craig | I shop at the Ossie Park all the time. Well never actualy been in the shop but its where I pick stuff up. Never had a problem. But then I do not need much service. | 3rd Aug 2010 07:57:57 |